AOL settles

Looks like Internet giant AOL settled out of court instead of taking their chances in a court battle over how they handled people who left their internet dial-up service. From the Houston Chronicle:

Averting a looming court battle over how it has handled the exodus from
its Internet dial-up service, AOL has agreed to make it easier for its
remaining customers to leave as part of a $3 million settlement with 48
states and the District of Columbia.

The resolution announced Wednesday was driven by a deluge of complaints
from AOL customers who said they tried to close their accounts, only to
be thwarted in their attempts or discover they were still being billed
for services they thought had been canceled.

I know a lot of people who signed up with AOL and had problems canceling their accounts.


Author: Paloma Cruz

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