bilingual mail center in Memphis

Post office caters to Hispanics
It’s Memphis’ first bilingual mail center

— reported by CommercialAppeal.com

U.S. Postal officials are hoping a new bilingual post office here will make life easier for Spanish-speaking residents and speed up waits.

Memphis’ first bilingual post office — a contract unit with Nationwide Insurance — opened Monday in Hickory Hill.

The post office, at 3546 Hickory Hill, shares a building with a Nationwide insurance agency and a Spanish-speaking consulting service.

The office is staffed with nine Hispanic agents, some of who’ve recently gone through U.S. Post Office training, said Nationwide agent and owner Larry Crum Sr.

Crum said postal officials saw a need for a bilingual office in that community, which has many Hispanic residents. Communication problems between workers and Hispanic customers were causing long waits.

This is the first bilingual contract post office in the Southern region of the country, Crum said.

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